IT HelpDesk FAQs

How do I use the IT HelpDesk Ticket System?

For a walkthrough on how to use our New IT HelpDesk Ticket System, please click here 

When shouldn't I submit an IT HelpDesk Ticket?

  • When the issue is with a personal device
    • The EBR IT Department does not provide assistance with personal devices or devices not recommended/requisitioned by the department
  • When the issue is with your login for your desktop, email, or Google account
    • Use the PASS system to find your username, unlock your account, or set/reset your password 
  • When you have not tried basic troubleshooting to resolve the issue
    • To avoid any unnecessary wait time, check out the links below prior to submitting an IT HelpDesk Ticket.

When should I submit an IT HelpDesk ticket?

  • When your EBR issued technology needs installation, repair, or service
  • When you need to request a Passkey to use PASS but are not on the EBR network

This site will unavailable due to scheduled maintenance beginning at 5PM on July 2, 2025. We anticipate the site will be restored by 8:30PM on July 2, 2025. We apologize for any inconvenience.