IT HelpDesk FAQs

How do I use the IT HelpDesk Ticket System?

For a walkthrough on how to use our New IT HelpDesk Ticket System, please click here 

When shouldn't I submit an IT HelpDesk Ticket?

  • When the issue is with a personal device
    • The EBR IT Department does not provide assistance with personal devices or devices not recommended/requisitioned by the department
  • When the issue is with your login for your desktop, email, or Google account
    • Use the PASS system to find your username, unlock your account, or set/reset your password 
  • When you have not tried basic troubleshooting to resolve the issue
    • To avoid any unnecessary wait time, check out the links below prior to submitting an IT HelpDesk Ticket.
Basic Troubleshooting Strategies
EdTech Q&A Forum

When should I submit an IT HelpDesk ticket?

  • When your EBR issued technology needs installation, repair, or service
  • When you need to request a Passkey to use PASS but are not on the EBR network
Submit a HelpDesk Ticket

Student and Family Resources

Staff Resources

Contact Technology

The East Baton Rouge Parish School System and all of its entities (including Career and Technical Education Programs) do not discriminate on the basis of age, race, religion, national origin, disability, or gender in its educational programs and activities (including employment and application for employment), and it is prohibited from discriminating on the basis of gender by Title IX (20 USC 168) and on the basis of disability by Section 504 (42 USC 794). The Title IX Coordinator is Andrew Davis, Director of Risk Management – ADavis6@ebrschools.org, (225) 929-8705. The Section 504 Coordinator is Danielle Staten-Ojo – DStaten@ebrschools.org, (225) 326-5668.

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