Printing Repair Tickets

A repair ticket is required in order for your EBR Chrome device to be picked up for repairs and should be affixed to the device itself. Repair tickets allow our team to efficiently track and repair devices.

To Print a Repair Ticket...

  • Go to  helpdesk.ebrschools.org to submit a HelpDesk ticket
  • After logging in to HelpDesk, ensure the request type “Chromebook/Tablet” is selected
  • Enter the location of the device, e.g., “Library”
  • Fill in the Device Info for the specific device that needs repair

If the Device info is not provided, you will be unable to print a Repair Ticket and your device will not be picked up for repairs.

  • Enter a brief description of the issue in the “Problem Description or Request” section
  • Submit your ticket
  • View your ticket by going to helpdesk.ebrschools.org/view
  • Click the “print” icon in the Device Info section of the ticket
  • Print your Repair Ticket and attach it to the respective device

Here is an example of what your Repair Ticket will look like:

Student and Family Resources

Staff Resources

Contact Technology

The East Baton Rouge Parish School System and all of its entities (including Career and Technical Education Programs) do not discriminate on the basis of age, race, religion, national origin, disability, or gender in its educational programs and activities (including employment and application for employment), and it is prohibited from discriminating on the basis of gender by Title IX (20 USC 168) and on the basis of disability by Section 504 (42 USC 794). The Title IX Coordinator is Andrew Davis, Director of Risk Management – ADavis6@ebrschools.org, (225) 929-8705. The Section 504 Coordinator is Danielle Staten-Ojo – DStaten@ebrschools.org, (225) 326-5668.