Troubleshoot your EBR Email

Having Trouble Receiving Emails?

Before submitting an IT HelpDesk Ticket, try managing your email rules to solve the problem. Here’s how: 

  1. Open Outlook Settings by clicking on the gear in the top right corner of your Outlook email screen 
  2. Click View All Outlook Settings at the very bottom of the dialog box
  3. Select Mail then Rules to view an manage the rules that Outlook how to handle incoming email messages
  4. You may delete unwanted rules by clicking the trash can icon at the end of the line
  5. If there are rules present in your Outlook email that you didn’t create, then you should delete the rules and set a new password for your account using PASS
Reset Your Email Password
Submit a HelpDesk Ticket

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The East Baton Rouge Parish School System and all of its entities (including Career and Technical Education Programs) do not discriminate on the basis of age, race, religion, national origin, disability, or gender in its educational programs and activities (including employment and application for employment), and it is prohibited from discriminating on the basis of gender by Title IX (20 USC 168) and on the basis of disability by Section 504 (42 USC 794). The Title IX Coordinator is Andrew Davis, Director of Risk Management – ADavis6@ebrschools.org, (225) 929-8705. The Section 504 Coordinator is Danielle Staten-Ojo – DStaten@ebrschools.org, (225) 326-5668.